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Frequently asked questions

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General

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Shipping
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Billing
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Technical
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What is Beekoos?

Beekoos is a conscious media video subscription platform. Beekoos provides you with the opportunity to empower yourself with knowledge, awareness and training. With Programs & Stories, plus original programs, our content is designed to create an open-minded dialogue and a welcoming space to explore your mind, body and soul.

We are on a journey, both individually and collectively, seeking to reach humanity’s highest potential. We come from a variety of backgrounds and life experiences, and the journey means something different to each of us. At Gaia, we strive to deliver content that resonates with the many paths we take.

With our vast video and article library, we provide you with unlimited opportunities to empower yourself with knowledge, awareness and a choice in media. Our content is designed to create an open-minded dialogue and a welcoming space to explore your mind, body and soul.

How do I issue a refund?

We offer a 30 day money-back guarantee. If you’re unhappy with Beekoos Programs for any reason, e-mail team@beekoos.com requesting a refund and we’ll issue it for you.

What forms of payment does Beekoos accept?

We accept the following forms of payment:

PayPal with a valid credit card attached to the account
American Express
MasterCard
Visa

We DO NOT accept the following forms of payment:

Discover card
Pre-paid card
Venmo card
CashApp

All plans are automatically renewed either weekly (depending on the plan you choose at sign-up), and will be billed to the card on file. You can update your payment type at any time by logging and going to 'My Account'.

Does Beekoos offer discounts?

Beekoos does not currently offer any discounts for specific demographics. Our subscription plans are either weekly or annual.

The Annual plan does provide a 31% cost savings over the course of one year compared to 12 months of the Monthly plan because the Annual subscription is paid up front for the entire year versus monthly payments ($11.99 USD per month for Monthly, vs $99 USD for Annual, or the equivalent of $8.25 USD per month). You can find our current plan options here.

If you have any questions around which plan is best for you, please connect with our support team here.

Can I view videos internationally?

We are really proud to be able to offer 100% of our content worldwide. If a video says it's unavailable in your area, then this is due to technical issues.

For more information, please do not hesitate to reach out to Customer Support.

How do I log into my account?

These instructions are for personal Beekoos accounts. If you sign in with a work or school account, go to your Account portal.

Go to https://beekoos.com/login

Sign in

Tip: If you don't have a Beekoos account, you can select "No account? Create one! "

Enter your name, email, phone number, then select Next.

Tip: You can use any of the email address aliases you may have on your account - they all have the same password.

Enter your password and select Sign in.

Please Note: If are having login issues and you see the message "Sorry, unrecognized username or password." Then you have either entered an incorrect email or an incorrect password.

In that case try any alternative email addresses you may have used to sign up originally and then reset your password with these instructions here.

If you are still having login issues, please reach out to our support team here or CHAT with a team member online.

I forgot my password, how do I reset?

You will be able to reset your password on Beekoos.com by following the steps below:

  1. Firstly, please ensure that you have logged out of your account by clicking here.
  2. Once you’ve done this, click back to the homepage here. Click "Log In" in the top right corner. Example
  3. Choose "Forgot Password" and enter the email address you used to sign up with your account. Example
  4. Click the "Send Reset Link" button. Example
  5. Check the email address for a confirmation email and a link to reset your password. Example

How do I change my username, password or email address?

You can change or update your username, password or email address by following the steps below:

1. Log in to your account at Beekoos.com.

2. Click the circular avatar icon in the top right corner.

3. On the drop-down menu, click "My Account."

4. Choose "Profile" on the left. If you are at Beekoos.com via your mobile device’s browser, then you will see a down arrow. Click it and select the “Profile” section.

5. Choose "Update" or "Change" to change your information.

6. Now you can update your username, password or email address. Please note: your username and email address must be unique. If you have used your email address for an account with Gaia before, you will need to contact our support team here.

7. Click "Save", and then you are all set!

Can I link my Beekoos account to my credit card?

Yes. If you currently receive invoices and want to link your account to a credit card, please call 1.800.GoFedEx 1.800.463.3339.

All your shipping charges will automatically appear on your credit card statement. All accounts opened online at fedex.ca are automatically linked to a credit card. All credit card-linked accounts can access Activity Records from FedEx with detailed shipment information if registered for Beekoos Billing Online.

Open an account online.

Where is my package?

Get the most up-to-date information about your delivery by activating tracking notifications. Find out more about tracking your package and understanding tracking terms/delivery status definitions.

Why is my package or shipment not moving?

Shipments receive updates at various points in their journeys between pickup and delivery. The frequency of scans may vary and it is not unusual for a shipment that’s on its way to go more than 24 hours without an update, especially during periods of long travel.

 

Why is my package delayed?

Delivery commitments change based on the delay type and our effort to mitigate the delay. Get the most up-to-date information about your delivery by activating tracking notifications. Find out more about understanding tracking terms.

How can I stay updated on the status of my delivery?

To receive notifications for a specific shipment, you can enable alerts through our tracking page. We offer the option to receive these alerts via text or email  — whichever is most convenient. To sign up, simply track your shipment and enter your email or click more options for text notifications.

How do I unsubscribe or cancel my account?

You may cancel your account any time. Upon cancellation, we will no longer process any charges and you will continue to have access to Gaia until the end of your paid membership plan period. If you still see charges after a cancellation, you either have a second subscription or the cancellation was not completed properly.  In that case lease contact support at: info@gaia.com or chat with us!

1. Log in to your Beekoos account at www.beekoos.com/account via a web browser.

2. Click on your circular avatar icon in the top right of the Beekoos website, and choose "My Account."

3. Select: "Cancel Membership" from this page.

Can I pause or put my subscription on hold?

Yes, Beekoos allows members on the Weeks plan to pause membership for one, two, or three-weeks durations.

The option to pause the membership is only available to monthly plan members who are outside of the Free Trial period and who signed up direct with Beekoos.com.

You will be able to pause your monthly membership by following these steps:

  1. Log in to your account on Beekoos.com.
  2. Click the circular avatar icon in the top right corner, and select “My Account” in the menu. 
  3. Click “Pause Membership.”
  4. On the next page, you can select to pause for one, two, or three months. You won't be billed and won't be able to watch Gaia’s content, but we'll save your recommendations, watch history, and playlists. You can resume or cancel at any time.  

How do I reactivate my Beekoos subscription?

To reactivate your account with Beekoos, follow these simple steps:

1. Log in to your account at Beekoos.com.

2. In the upper right corner, select the circular avatar icon.

3. Select "My Account."

4. Select "Reactivate Subscription."

5. Select "See Plans," and follow the steps to add all the needed information.

Please Note: when you reactivate your account, you will be charged immediately. Free trials are an introductory offer only, and will not be applied when you reactivate your subscription

If you have any questions, please contact us via our help form here, and we will be in touch shortly!

Can I upgrade or downgrade my subscription?

  1. Log in to your Beekoos.com account
  2. Head over to your My Account page. 
  3. You will see a section that says "Change Plan." Once you have clicked this, you will be able to select which plan you would like to upgrade to. If you upgrade, you will be charged the prorated amount immediately. 
  4. Lastly, you must log out of your account and then log back in to ensure your account is reset with the upgrade! Click here to log out of your account

How do I update my browser?

For the best streaming quality, you will want to make sure you are running on the most recent version of your favorite browser. If not, you may notice you are unable to access or play videos. Please click on the link below for browser update instructions:

Still have a question? We're here to help.

Contact Support

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